{"id":222,"date":"2020-04-22T13:59:23","date_gmt":"2020-04-22T13:59:23","guid":{"rendered":"https:\/\/penmore.com\/insurance\/hitting-reset-on-the-mindset\/"},"modified":"2022-09-15T14:16:02","modified_gmt":"2022-09-15T14:16:02","slug":"hitting-reset-on-the-mindset","status":"publish","type":"post","link":"https:\/\/penmore.com\/insurance\/hitting-reset-on-the-mindset\/","title":{"rendered":"Hitting Reset On The Mindset"},"content":{"rendered":"

We\u00a0<\/span><\/span>can\u2019t<\/span><\/span>\u00a0afford to think\u00a0<\/span><\/span>\u201cwhen this is over.\u201d We have a job to do and a chance to<\/span><\/span>\u00a0step up and really<\/span><\/span>\u00a0shine<\/span><\/span>.<\/span><\/span>\u00a0<\/span><\/h3>\n

By Bill Zolis<\/p>\n

Five weeks in, working from home. I didn\u2019t think it was a new thing for me, but I\u2019m surprised and a little pleased to discover how much I\u2019m learning about this new reality, now that it\u2019s the only game in town.<\/p>\n

Yes, I often worked from home, or worked off-site in the past, but it\u2019s really not the same thing at all. In the past, the mindset was very much \u201ccomplete the following list of tasks off-site\u201d but take care of business \u201cwhen I\u2019m back in the office.\u201d<\/p>\n

Now I don\u2019t know when I\u2019ll be back in the office.<\/p>\n

I find myself sitting back to look at the big picture. And that\u2019s not just a clich\u00e9. I\u2019m asking, What is<\/em> the big picture? Am I sure that I\u2019m seeing it? So much of what we did before the world turned upside down just seemed to take care of itself as a natural product of the context we shared \u2013 the physical office, the proximity to co-workers, the daily routine, the procedures, the lines of communication.<\/p>\n

But how do you maintain the feeling of shared experience with your co-workers when everyone is working off-site? How do you communicate a positive attitude, or trust, or an air of confidence from leadership? How do you hold onto a sense of group and mission?<\/p>\n

The job is bigger than the sum of the tasks we routinely perform \u2013 it\u2019s how those tasks fit together and line up with what everyone else is doing that somehow add up to that \u201cbig picture\u201d I\u2019m trying to see.<\/p>\n

And let\u2019s not forget that our clients are facing the same issues. Sure, we have to adjust to our new context, but we have to keep in mind that we also have to adapt and respond to the new context our clients find themselves in.<\/p>\n

So what are the big picture things \u2013 beyond the daily tasks \u2013 that we should be keeping our eyes firmly focused on?<\/p>\n

– Accept that this is the way it is \u2013 and very likely the way it\u2019s going to be. It\u2019s tempting \u2013 again, mindset \u2013 to think or assume that what we are doing right now is coping with a crisis, or holding on until it\u2019s over, but we really should be thinking in terms of moving forward. I don\u2019t think we can afford to think that there are things we can put off now and deal with \u201cwhen it\u2019s over.\u201d Yes, it will be over at some point, but we can\u2019t afford to wait.<\/p>\n

– See this as a time to shine. If we are ever going to go above and beyond, this is the time to be there for our clients. If we can think ahead, anticipate needs and reach out with solutions before our clients have even identified the problems, then we\u2019ll really be able to shine.<\/p>\n

– Think ahead to the time when we\u2019ll be looking back on this. What we do now, how we support our clients, how we adapt to the changed circumstances, and how effectively we see it through: that\u2019s how we will be remembered long after this is over.<\/p>\n

– Think long-term. Yes, we will get back to normal at some point \u2013 but the normal is going to be different from here on out. A lot of the ways we learn to work right now are very probably going to form a large part of the way we work in the future. So maybe we shouldn\u2019t be thinking in terms of temporary solutions, but in terms of building better ways to work, period.<\/p>\n

– Hold the team together. In a lot of ways, this is Job One, the first thing we need to think about and the most important thing we need to do. I list it last here only because it was the topic of my last blog<\/a> — not to suggest that there\u2019s not a lot more we could say about it.<\/p>\n

At some point in the future, we\u2019ll all look back on this in terms of how we work and how we live. Making it work in terms of technology was the easy part \u2013 we were pretty much there already and we had all the tools. Making it work in terms of our mindset about how work is done, — how we work together when we are apart — well, that\u2019s where we had to push the reset button.<\/p>\n

Keep safe, stay healthy\u2026 and carry on.<\/p>\n

***<\/p>\n

If there is a topic that you would like me to write about, please email me at\u00a0bill@penmore.com.<\/p>\n

Copyright Notice<\/p>\n

\u00a9 Penmore Callery Group 2020. All rights reserved. All of the content herein is the sole property of the Penmore Callery Group, and may not be reproduced, transmitted, or stored in a retrieval system – in whole or in part – without the written permission of the Penmore Callery Group. Links to the originating article at www.callerygroup.com are permitted.<\/p>\n

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We\u00a0can\u2019t\u00a0afford to think\u00a0\u201cwhen this is over.\u201d We have a job to do and a chance to\u00a0step up and really\u00a0shine.\u00a0 By Bill Zolis Five weeks in, working from home. I didn\u2019t think it was a new thing for me, but I\u2019m surprised and a little pleased to discover how much I\u2019m learning about this new reality, […]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-222","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/penmore.com\/insurance\/wp-json\/wp\/v2\/posts\/222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/penmore.com\/insurance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/penmore.com\/insurance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/penmore.com\/insurance\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/penmore.com\/insurance\/wp-json\/wp\/v2\/comments?post=222"}],"version-history":[{"count":0,"href":"https:\/\/penmore.com\/insurance\/wp-json\/wp\/v2\/posts\/222\/revisions"}],"wp:attachment":[{"href":"https:\/\/penmore.com\/insurance\/wp-json\/wp\/v2\/media?parent=222"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/penmore.com\/insurance\/wp-json\/wp\/v2\/categories?post=222"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/penmore.com\/insurance\/wp-json\/wp\/v2\/tags?post=222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}